Privacy Policy

1. Introduction
   This Privacy Policy explains how ReConnect (referred to as “we,” “us,” or “our”) collects,
   uses, and protects your personal data when you use our website www.reconnect-south.co.uk
   (the “Website”) and when you engage with our counselling and therapy services.
   We are committed to protecting your privacy and ensuring the security of your personal data
   in accordance with applicable data protection laws.
2. Data Controller
   Clair O’Donovan, 153 Foundry Lane, Shirley, Southampton, SO15 3LB
   clair@reconnect-south.co.uk
   is the data controller responsible for the processing of your personal data.
3. What Personal Data We Collect
   We may collect the following types of personal data from you:
    Information you provide directly:
   o Contact Information: Name, email address, phone number, postal address
   (when you contact us through the Website or directly).
   o Enquiry Information: Details of your enquiries and the reason for contacting
   us.
   o Client Information (if you become a client): This may include more
   sensitive personal data such as your mental health history, personal
   circumstances, session notes, assessments, and other information relevant to
   your therapy. This data is collected and processed under strict confidentiality
   and ethical guidelines.
   o Payment Information (if applicable): Billing details, payment method, and
   transaction history (processed securely through third-party payment
   processors).
   o Feedback: Comments, suggestions, and feedback you provide to us.
    Information we collect automatically:
   o Website Usage Data: IP address, browser type, operating system, referring
   website, pages you visit on our Website, the time and date of your visit, and
   other usage statistics collected through cookies and similar technologies.
   Please see our Cookie Policy (if you have one) for more details.
4. How We Use Your Personal Data
   We may use your personal data for the following purposes:
    To respond to your enquiries and provide information about our services.
    To manage and deliver our counselling and therapy services, including
   assessment, treatment planning, and conducting therapy sessions.
    To communicate with you regarding appointments, billing, and other
   administrative matters.
    To process payments for our services.
    To improve our Website and services based on your usage and feedback.
    For internal record-keeping and administrative purposes.
    To comply with legal and regulatory obligations.
    With your consent, to send you newsletters or promotional materials (you can
   opt-out at any time).
5. Lawful Basis for Processing Your Personal Data
   Our lawful bases for processing your personal data include:
    Consent: Where you have given us explicit consent to process your personal data for
   a specific purpose (e.g., sending newsletters). You have the right to withdraw your
   consent at any time.
    Contract: Where processing is necessary for the performance of a contract with you
   (e.g., providing counselling services).
    Legal Obligation: Where processing is necessary for us to comply with a legal
   obligation.
    Legitimate Interests: Where processing is necessary for our legitimate interests (or
   those of a third party), provided that your interests and fundamental rights do not
   override those interests (e.g., improving our Website and services). For the processing
   of sensitive personal data related to therapy, we rely on the lawful basis of providing
   health or social care under law or contract with a health professional, subject to
   conditions and safeguards.
6. Sharing Your Personal Data
   We will only share your personal data with third parties in the following limited
   circumstances:
    With your explicit consent.
    With service providers who assist us in operating our Website, providing our
   services, processing payments, or conducting our business (e.g., website hosting,
   payment processors, email marketing providers). These providers are
   contractually obligated to protect your data.
    When required by law or legal process (e.g., in response to a court order or
   subpoena).
    To protect our rights, property, or safety, or the rights, property, or safety of
   others.
    In the event of a business transfer (e.g., merger or acquisition), where your data
   may be transferred to the new owner, subject to this Privacy Policy.
    With professional supervisors or consultants for ethical and professional
   development purposes, ensuring your identity remains protected where possible.
   We will not sell, rent, or otherwise disclose your personal data to third parties for their
   marketing purposes without your explicit consent.
7. Security of Your Personal Data
   We take the security of your personal data seriously and implement appropriate technical and
   organizational measures to protect it against unauthorized access, disclosure, alteration, or
   destruction. These measures include:
    Secure storage of electronic and physical records.
    Encryption of sensitive data during transmission.
    Access controls to limit who can access your personal data.
    Regular security assessments and updates to our systems.
   However, please remember that no method of internet transmission or electronic storage is
   completely secure, and we cannot guarantee absolute security.
8. Retention of Your Personal Data
   We will retain your personal data for as long as necessary to fulfill the purposes for which it
   was collected, including for the provision of services, compliance with legal and regulatory
   obligations, resolving disputes, and enforcing our agreements.
    Client Records: Therapy records will be retained in accordance with professional
   ethical guidelines and legal requirements.
    Enquiries: Data related to enquiries will be retained for a reasonable period to
   manage follow-up and improve our response.
    Website Usage Data: Data collected automatically is typically retained for a shorter
   period for analytical purposes.
9. Your Rights Regarding Your Personal Data
   Under applicable data protection laws, you have certain rights regarding your personal data,
   which may include:
    The right to access: You can request a copy of the personal data we hold about you.
    The right to rectification: You can ask us to correct any inaccurate or incomplete
   personal data we hold about you.
    The right to erasure (“right to be forgotten”): You can ask us to delete your
   personal data in certain circumstances.
    The right to restrict processing: You can ask us to limit the processing of your
   personal data in certain circumstances.
    The right to data portability: You can request to receive your personal data in a
   structured, commonly used, and machine-readable format and to transmit it to another
   controller.
    The right to object: You can object to the processing of your personal data in certain
   circumstances, including for direct marketing purposes.
    The right to withdraw consent: If we are processing your personal data based on
   your consent, you can withdraw it at any time.
    The right to lodge a complaint with a supervisory authority: If you believe that
   our processing of your personal data infringes data protection laws, you have the right
   to lodge a complaint with the relevant supervisory authority in your jurisdiction (e.g.,
   the Information Commissioner’s Office in the UK).
   To exercise any of these rights, please contact us using the contact details provided in Section
10. We may need to verify your identity before responding to your request.
11. Cookies and Similar Technologies
    Our Website may use cookies and similar technologies to collect information about your
    browsing activities. Please refer to our Cookie Policy (if we have one) for detailed
    information about the cookies we use and how you can manage your preferences.
12. Links to Other Websites
    Our Website may contain links to other websites that are not operated by us. We are not
    responsible for the privacy practices of these third-party websites. We encourage you to
    review the privacy policies of any website you visit.
13. Children’s Privacy
    Our services are generally not directed towards children under the age of 18. We do not
    knowingly collect personal data from children without the consent of their parent or guardian.
    If you believe we have inadvertently collected personal data from a child, please contact us
    immediately, and we will take steps to delete the information.
14. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or
    legal requirements. We will post any changes on this page and update the “Last Updated”
    date at the top. We encourage you to review this Privacy Policy periodically for any updates.
15. Contact Us
    If you have any questions or concerns about this Privacy Policy or our data processing
    practices, please contact us at:
    Clair O’Donovan,
    clair@reconnect-south.co.uk